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No help since COVID always an excuse

Story from nhs.uk

"No help since COVID always an excuse "

About: Cloister Road Surgery

I’ve had an issue with my gum and smell for over a year they keep telling me to be patient and I don’t feel anyone is actually listening to me I keep seeing different doctors which doesn’t help there’s something wrong with my gums but I’m not getting any help they keep telling me to be patient which is not helping waiting for. Referral which is in September and will be second time seeing a ENT specialist I just need help

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Responses

Response from Cloister Road Surgery 2 years ago
Cloister Road Surgery

Submitted on 17/05/2021 at 08:43
Published on nhs.uk at 17:06

Dear Sir/Madam,

We are very disappointed to hear about your experience with the care at Cloister Road Surgery. We always try to deliver the highest standard of care at the surgery and we generally receive very positive reviews from patients. However when things do go wrong, we investigate fully to ensure lessons are learnt so we can improve our experience for patients. Unfortunately because the comment is anonymously posted we are unable to look into your case. Please could you contact the surgery in person, phone (02089924331) or email on: cloisterroad.surgery@nhs.net and we will look into this fully.

Kind regards,

Magdalena Nagadowska (Practice Manager)

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