"No communication"

I attended Lewisham Hospital UCC with a broken wrist. After a CT scan on the following Monday I was telephoned the following Wednesday to be told I would require surgery on the upcoming Saturday. I was not told anything about what kind of surgery I was to have, how long it would take and so on. I was informed I would be telephoned on the Friday before to be given the details. I received no telephone call. After numerous attempts to find out about my surgery scheduled supposedly for the following day no one could give me any information. I was told I would be phoned by 5pm - by 5. 30pm nothing. I was then told to wait until 6. 30pm - again nothing. No one could help me. I just kept getting palmed off to call back later. I am appalled at the service I have experienced. How can a hospital not give you any information about surgery, where you are meant to go and at what time.