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"Not a Great experience"

About: University Dental Hospital

I have been referred from my dentist for a problem with my wisdom teeth to the Oral Surgery, I knew if would take at least 6 months and it was fine for me to wait such a long time. I have been visited from an doctor with asian ethnicity so he asked me what was the problem and I started to explain it. He sustains I shouldn't have the treatment because it was unnecessary in my case and I can understand his point. I didn't like his approach, he keep talking to me very slow and asking me if I understand what he was saying, he basically assumed that only because I am a foreigner I don't understand english, I have explained I understand perfectly and he keep this approach until he saw me bit annoyed. Also, while I was explaining the problem he stopped me and he says to discuss the problem with my Dentist, I was still answering his first questions and I felt embarrassed about that, I felt like he didn't care. I also have tried to talk to him about a treatment I have to do, and he says it was unnecessary ( I have visited other 2 dentist and they says I have to do the crown to one of my tooth).

It was 5 minutes visit and to be honest it wasn't worth to wait such a long time to receive this kind of service.

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Responses

Response from University Dental Hospital 2 years ago
University Dental Hospital
Submitted on 25/05/2021 at 09:17
Published on nhs.uk at 11:06


We are very sorry to receive your comments and concerns via the NHS Website about your experience at University Dental Hospital of Manchester.

We would like to sincerely apologise for the way you were made to feel when attending your appointment at the Hospital. This is not in line with Manchester FoundationTrust's Vision and Values of how we expect our staff to treat our patients. Unfortunately, the Dental Hospital is unable to accept all patients that are referred to the hospital for treatment. We would like to apologise if this was not explained fully to you during your visit. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk referencing PO21/0015, they will be happy to discuss this with you. The Patient Experience Team

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