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Not the first time

Story from nhs.uk

"Not the first time"

About: Grove House Practice

Been at this surgery for over 2 years due to proximity from home.

They aren't the most flexible with appointments.

Share the building with a 2nd practice (awkward) and the buildings very outdated and cramped. Not great with covid in mind.

The reception staff clearly hate their jobs and take it out on patients.

Regularly fob you off with medicine to speed up their quota, even if you've made then aware this medication hasn't worked prior. I went to finally get a referral for a chronic condition and nasal sprays are all that's given.

Worst of all I had an urgent mental health request 2 weeks ago, was promised they'd call back with an update in less than 4 days, here we are more than 2 weeks later. They do not care for patients here because of how busy and overcrowded it is with elderly patients.

If I wasn't moving soon, I'd definetley leave the surgery for any other nearby.

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Responses

Response from Grove House Practice 2 years ago
Grove House Practice

Submitted on 14/05/2021 at 15:29
Published on nhs.uk at 19:37

Dear Patient

Thank you taking time to write a review. We welcome all patient feedback as we believe it is the best way to learn how to improve services and consider the most appropriate approach across our 14,500 patient population.

You help us to improve and our Patient Participation Group help us to review new ideas, problems and future developments. Please get in touch if you would like to take part in our PPG.

I was saddened to read that you feel we have not met your expectation on this occasion but as these reviews are anonymous it is difficult to investigate what happened or how to help you further. The practice has a robust complaints procedure in place, which will investigate and look to resolve the problem. This can be found on our website www.grovehouse.co.uk

Without excuse, some tasks have been impacted by the Corona Virus which has caused delays and challenges but we are working as hard as ever to deliver your health service.

We will communicate changes on our website and Facebook page.

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