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Minor injuries and illness unit Arbroath

Posted By GJF008

"Minor injuries and illness unit Arbroath"

About: Arbroath Infirmary / Minor Injuries

(as the patient),

Attended Arbroath minor injuries and illness unit after a leg injury, from the time I entered the building to the time I left was a pleasant experience.   

The staff were very courteous and thorough in their examination and explained each test and why they are performing the tests.

Excellent performance and thank you to all the staff, especially Gordon who really did take the time to make sure I was looked after and understood the issues and how to recover moving forward.

  Thank you.

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Responses

Response from Anne Black, Senior Charge Nurse, Minor Injuries Service/ Out of Hours, NHS Tayside 2 years ago
Anne Black
Senior Charge Nurse, Minor Injuries Service/ Out of Hours,
NHS Tayside

Submitted on 15/05/2021 at 18:40
Published on Care Opinion on 16/05/2021 at 20:36

Hello GJF008

Thank you so much for taking the time to respond using care opinion. I am so pleased that you received an excellent service when you attended the Minor Injuries and Illness Unit in Arbroath. Our staff work very hard to provide patients with high quality care and always try to ensure that patients understand and feel happy with any advice given.

I will feedback to staff regarding your response and will also let Gordon know that you felt he looked after you well. Thank you for sharing your story with us, as it really helps to know what we did well and how we can improve.

I hope your leg injury is improving and your recovery back to full health is without any further problems.

Kind Regards

Anne Black

Senior Charge Nurse MIIU/IONA/OOH

Arbroath Infirmary

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