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"A&E - excellent treatment and experience"

About: Northwick Park Hospital / Accident and emergency Northwick Park Hospital / Trauma and orthopaedics

(as the patient),

I just wanted to feedback on my professional and excellent treatment received via A&E one morning at the beginning of May 2021 and subsequent care from the Trauma & Orthopaedic Department.

I arrived in A&E at about 8.00 am having fallen and hurt my wrist,  From check in, to triage, to radiology and nursing review  the staff were professional and delightful.  There was really good communication and pleasant communication - amazing in a Department which has been and continues to be under such incredible pressure.

I think sometimes this delivery from the staff is taken for granted by patients and those in charge in hospitals - this should never be the case.  The staff and what they do for all is invaluable and makes such a huge difference.  Thank you so much to all there.

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Responses

Response from Patients Services Manager, London North West University Healthcare NHS Trust 2 years ago
London North West University Healthcare NHS Trust
Submitted on 14/05/2021 at 17:20
Published on Care Opinion at 17:20


Dear Sir/Madam

Thank you so much for posting about your recent visit to the A&E at Northwick Park Hospital and the care you have received subsequently from the Trauma & Orthopaedics team.

It was great to hear that throughout every stage of your treatment you have been well looked after, and I will be sure to share your kind words with the A&E, Orthopaedics and also the Radiology team as well.

The teams will most definitely be pleased to hear that their care and efforts have been recognised in this way, and thank you again for taking the time to share your experience with us.

Kind regards

Peter Hare

Patient Services Manager

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