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"Wonderful treatment by oral surgery staff"

About: Royal Cornwall Hospital (Treliske) / Oral surgery

(as a service user),

The nurses and other staff at the Royal Cornwall Hospital made me feel very welcome and comfortable before and after my surgery to have all four wisdom teeth removed today.

Anthony my nurse, my surgeon, Rick if I remember correctly (there were a lot of names and I don't have the best memory) and an anaesthesiologist and lovely assistant made sure I was well informed before the procedure and gave me ample opportunity to ask questions and continued to put me at ease with lovely conversation until the general anaesthetic took hold.

When I woke there were two kind nurses, Terri and Jan, in the room with me who immediately made me feel safe and well cared for. I continued to feel supported all the way up until my family member arrived to take me home, after a short time more of observation.

Overall very happy with all the staff and the care I was given during my time at the hospital.

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Responses

Response from Lucie Baker, Sister, Oral surgery,Orthodontic and Maxillofacial Unit, Royal Cornwall Hospitals NHS Trust 2 years ago
Lucie Baker
Sister, Oral surgery,Orthodontic and Maxillofacial Unit,
Royal Cornwall Hospitals NHS Trust
Submitted on 14/05/2021 at 16:52
Published on Care Opinion at 17:23


Dear HollyK,

Thank you so much for taking the time to provide us with such lovely feedback.

I am so glad to hear you were well looked after and received such good care whilst in our department. Its very important to us to make sure patients feel comfortable, safe and at ease.

I will forward your feedback to the whole team as they will be delighted to receive such kind words. Thank you so much Holly and I hope you make a speedy recovery.

Kindest Regards

Lucie Baker (Unit Sister)

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