"Staff trying hard but hampered by systems."

A practice overwelmed by the number of patients in a high need area. Getting a face to face appointment is ni impossible. You have to ring in the morning from 8:00 a.m and there are not enough telephone lines to take the call. So you end up ringing for 30 to 45 minutes to get through.The appointment and telephone system needs reviewing urgently. Next try and get a normal routine appointment these are " released" and sold out for the month not even mid month. So its crisis response .