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In safe hands

Posted By Lyem1417

"In safe hands"

About: Dumfries & Galloway Royal Infirmary / Day Surgery Dumfries & Galloway Royal Infirmary / General Surgery

(as a service user),

Went in for key hole gallbladder removal. All the staff were amazing I was so nervous and they really put me at ease. I ended up being quite nauseous afterwards but again couldn't of asked for better care. Due to this I ended up in short stay overnight but again couldn't fault the staff. Such a lovely team and definitely felt in safe hands the whole time.

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 2 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 15/05/2021 at 11:15
Published on Care Opinion at 11:15

Dear Lyem 1417,

Thank you so much for taking the time to share your feedback with us. I could not be more delighted to hear that you had such a positive experience while under the care of our surgical team in Dumfries & Galloway Royal Infirmary.

I will ensure that your lovely words are passed on to the appropriate teams and I know that they will be delighted to hear that you were pleased with the care that you received. The teams work hard every day to provide a high standard of care for all of their patients and it is always a boost for them when they hear that they achieving that goal.

I hope that you are well on your way to recovery and feeling much better. Thank you again for taking the time to share your opinion

Kind regards

Alexis

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