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Disgraceful practice

Story from nhs.uk

"Disgraceful practice"

About: Queen's Hospital (Romford)

I have always heard and read of how appalling Queens Hospital is and I can certainly testify to this disgusting practice. No system in place at the Emergency Department. Despite given an appointment time of 11:40am by NHS 111, I wasn't able to see a Doctor until 3:30pm. Unfriendly staff at the reception desk of the Emergency Department kept providing me with wrong information of my position in the queue when I enquired. Queens Hospital is a complete disgrace!

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Responses

Response from Queen's Hospital 2 years ago
Queen's Hospital

Submitted on 24/05/2021 at 07:16
Published on nhs.uk at 18:27

Thank you for taking the time to provide us with your feedback, we are so sorry to hear the concerns that you have raised regarding the Urgent Care Centre. Unfortunately, this service is not managed by Barking, Havering and Redbridge NHS Trust and is managed by The Partnership of East London Co-operative (PELC). Therefore, your comments will need to be responded to by PELC, they can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net. Once again, thank you for taking the time to make us aware of your experience.

Kind Regards

The Patient Advice and Liaison Service

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