"Reception staff are extremly unprofessional "

I have tried to get an appointment with Rushey Green Group Practice for weeks, first of all the phonelines are rubbish its either always busy or you are on hold for hours when I say hours I've been on hold for 3 hours at longest, then when someone answers the phone they don't even listen to you all they say is you have to call at 8 and the language that is used, I would describe as very unprofessional/inappropriate "the thing is yeah you have to call at 8am, clearly you're not doing that you get me, obviously you ain't gonna get an appointment" I was called a liar when I said I've been on hold for that long and have been trying to book an appointment with them. I have never been rude I kept my voice down and dealt with this situation calmly. As a results I was told I can't get a call back from the doctor as my situation wasn't urgent at all. Therefore I tried calling Baring Road Medical Centre and phones were answered within 15 mins and the receptionist understood the urgency of my matter and got the doctor who spoke to me last time to call me on the same day. I am disappointed with Rushey Green Group Practice as this is not the first time this happened. I've been registered here for 10 years and there's absolutely no improvements in the admin/reception team.