"Hugely disappointing"

I almost laughed when this system insisted that my last visit MUST have been within the last two years.

The plain fact is that 'visits' are becoming a distant dream.

As a Bishops Cleeve resident and patient of this practice for nearly forty years, I can attest that the quality of service delivered has done nothing but decline over that period. On the surface of it, there has been a great appetite to 'fend off' patients to the utmost point, the latest offering being yet another layer of 'triage' (i.e. obstructionism) in the form of 'e-consult', a further nice, little morsel for the private sector.

It is with simple regret that I warn this practice that there is a growing perception in Bishops Cleeve that Stoke Road is becoming a medical part-timers' hobby centre with declining interest in actually dealing with patients.