"Poor communication from hospital and receptionist"

I attended the maternity outpatients for a scan - for which I was informed in my appointment letter that this would be the only scan my partner would be able to attend. I had received no other information about changes to visiting procedures prior to my appointment.

I understand COVID procedures are continually changing, but to have not received any warning left us very disappointed and frustrated, especially as it we could have easily arranged a lateral flow test if we had know.

To make the incident feel worse the receptionist showed very little empathy, flatly stating the changes were implemented 3 weeks ago and I was sent a text about it. I stated I was not sent a text to which she insisted I was. Again I understand technical errors can happen, but a simple apology rom her about the situation would have de-escalated my disappointment and frustration - instead of making it feel worse.

All other staff I have encountered so far from the Trust have shown excellent patient care and consideration. I am happy the Trust has amended their visitors/supporters policy, but suggest this is better relayed to patients with upcoming appointments.