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Nurse who deserves all the applause she can get

Posted By carinajy34

"Nurse who deserves all the applause she can get"

About: Ealing Hospital / Endocrinology

(as the patient),

Found it impossible to get in touch with the Hospital switchboard. Found it impossible to get in touch with PALS either.

However, I would like to say great thanks to one of your nurses - Desi - 2 floor working for a team with Dr. Geoghegan and perhaps other consultants too. She is not only very professional but a warm, understanding, and soothing person. Great asset to the Ealing Hospital team. Yesterday (11.05) she has sorted my problems, calmed me down, and was very nice and understanding. I spoke to her boss Ms Patten, who gave me her e-mail address as I said that I would like to write something nice about that particular nurse. However, for some sort of reason, I am not able to send this message. As the hospital switchboard seems to be out of order and PALS email box is full, let's hope that you will be able to pass this message to Ms/Sister (?) Patten.

I do hope that you will be able to convey my message to Sister Patten because Desi (the nurse) deserves all the applauses she can get.

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Responses

Response from Patients Services Manager, London North West University Healthcare NHS Trust 2 years ago
London North West University Healthcare NHS Trust

Submitted on 14/05/2021 at 17:29
Published on Care Opinion at 17:29

Dear Sir/Madam

Thank you for your feedback about our staff member Desi, who you have explained looked after you so well during your recent visit to Ealing Hospital.

I am very grateful to you for taking the time to let us know how pleased you were with how Desi looked after you, and for the efforts you have made to let us know. I am sorry that you were unable to email Sister Patten, and that when trying to contact our PALS, you found the voicemail facility to be full. This was recognised yesterday and the voicemail facility has been restored since.

I will most certainly share your kind words with Sister Patten and ensure that Desi is made aware of them too. Thank you again for taking the time to ensure that your appreciation made it to us.

Kind regards

Peter Hare

Patient Services Manager

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