"Diabolical service and procedures"

Had to explain my symptoms to receptionist as could not get appointment, given wrong test swab and only tried contacting me once before I rang for result, another sample sent to wrong lab.

Cannot get appointment with doctor face to face,blood test wait 16 days ,abnormal results telephone appointment only in 2 weeks time that's almost a month in total.

Told to ring LIVI or 111 ,have to stand on pavement talking to receptionist via intercom with people passing by,doctor passes emails to receptionist to discuss your issues patient doctor confidentiality zero.

Limited times to ring for appointments,prescriptions, results ,waiting time on phone 5 mins to 45 mins.