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Getting worse

Story from nhs.uk

"Getting worse"

About: Village Medical Centre

Rang today 11/05/22 managed to get through to be toldvearliest drs call back is 27/05/22 advised them not good enough to be told to ring 111 to get appointment absolute joke they said doctors all busy i asked if surgery opening next week like everything else to be told they weren't what can i say doesn't get any better

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Responses

Response from Village Medical Centre 2 years ago
Village Medical Centre

Submitted on 30/06/2021 at 19:22
Published on nhs.uk at 21:29

We are truly sorry for your experience with the surgery.

We are aware that patients are having difficulty in getting through on the phones, but I can assure you they are being answered we can get up to or over 1000 calls a day. If a call is dropped that practice will call you back.

In regards to obtaining an appointment we do ask if it is an emergency or routine. If it is an emergency and there are no available appointments on the day them the reception staff liaise with the clinicians on site who will advise.

The NHS 111 service have the authority to book into our GP system, there are allocated appointment slots that the surgery in unable to use.

We are again deeply sorry and we are aiming to improve the service.

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