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Horrible service

Story from nhs.uk

"Horrible service"

About: Queen Elizabeth Hospital Birmingham

Arrived in an ambulance, 2 hours later still waiting. Went and spoke to reception just to be told the ambulance crew hadn't booked me in. Then I had to wait fresh to be seen. Another 5 hours pass, was supposed to have chest scan, didn't happen, only bloods and ecg. No diagnosis and discharged. Horrible treatment of someone suffering chest pains with depression. Masks were not enforced on any way and socail distancing wasn't happening. No hand dry towels in bathroom and no sanitizer stations around.

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Responses

Response from Queen Elizabeth Hospital Birmingham 2 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 12/05/2021 at 11:09
Published on nhs.uk at 15:41

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care, treatment and discharge in relation to your recent visit. We are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes

Nicky Beecher

Patient Experience Manager

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