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An unmitigated shambles of a practice

Story from nhs.uk

"An unmitigated shambles of a practice"

About: Colliers Wood Surgery

If it were not for one of the doctors who offers fantastic care, I would have left this unmitigated shambles of a practice a long time ago. The level of unprofessionalism, incompetence and downright rudeness, particularly among the reception staff, is astounding.

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Responses

Response from Colliers Wood Surgery 2 years ago
Colliers Wood Surgery

Submitted on 19/07/2021 at 16:23
Published on nhs.uk at 20:46

Thank you for your message. Please accept my apologies for the distress caused. We discuss staff professionalism in our practice meetings, and will discuss in future meetings as well. Please feel free to call the surgery and speak to a member of the management team to discuss your concern in detail.

Sincerely,

I Mir

Practice Manager

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