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About: Hull Royal Infirmary

I was due to have a telephone appointment today, 10th May 2021 at 2pm. The letter states the consultant will call me and the telephone call did not happen. My husband called (so my phone was free) the appointments line to try and find out what was happening, whom kept putting him through to neurosurgery, however their phone wouldn't let him leave a voicemail and kept cutting him off. With no other way to get hold of anyone, I have had to revert to writing this review and sending a complaint in the hope to get somewhere.

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Response from Andy Lockwood, Head of Patient Experience & Engagement, Hull University Teaching Hospitals NHS Trust 2 years ago
Andy Lockwood
Head of Patient Experience & Engagement,
Hull University Teaching Hospitals NHS Trust

Submitted on 09/09/2021 at 12:31
Published on Care Opinion at 16:57

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience with your telephone consultation appointment. We shared your feedback with colleagues and another appointment was successfully re-scheduled for July 2021.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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