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"Amazing care and caring staff"

About: The Royal Victoria Infirmary

Where to begin

I first visited the eye centre in January 2021 as the next Covid lockdown began again...

The eye clinic dept was Covid safe and staff were available to help.

My appointment was with an Oculoplastics consultant. I was apprehensive about my appointment as I was fully aware that investigative surgery was required. The consultant and her team made me feel very confident that they knew the best course of treatment.

I agreed to surgery that would happen soon.

Then Covid restrictions meant a longer wait.

I wish to thank the staff in the office in the background that keep everything ticking over, they were always happy to answer questions and reassure that everything was on track.

Then fast forward to April 2021 get the call surgery is going to happen, from that moment forward I can honestly say although still very apprehensive all nursing staff from pre-assessment to Covid swab were happy to answer any questions .

Then the day you walk on the ward and it's happening

Looking back and reflecting I was in very safe hands.

The ward staff of ward 20 were so kind and made sure that I was safe and well cared for.

The staff in the theatre need a thanks too! And the recovery room.

As each and every one that took care of me made sure that I was their number one priority even though there was other patients to care for.

Nothing was too much bother even when I was unwell after surgery.

So again a HUGE thank you.

I am well on the way to recovery and a a new normal life.

as my son said eyes are not everyone's thing but so grateful that the eye dept make it their thing.

Eyes and their care are like marmite not everyone's choice but grateful that Oculoplastics team do what they do!!!

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Responses

Response from The Royal Victoria Infirmary 2 years ago
The Royal Victoria Infirmary
Submitted on 11/05/2021 at 13:35
Published on nhs.uk at 18:22


Thank you for taking the time to leave your feedback regarding your care at the eye clinic, RVI. We are pleased that you were kept informed during your wait following further Covid restrictions and staff were able to answer any questions and keep you on track. When you were able to go ahead with surgery, it is great to hear that you were cared for and at all stages up until discharge and that you are now on your way to recovery and a new normal life. We will forward your feedback to the directorate who will share with the staff involved in your care.

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