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Poor practice

Story from nhs.uk

"Poor practice"

About: Cranbrook Surgery

Very very very bad service from doctors, disappointed, they gave me the wrong tablets, the phone appointment they made only to pass thier time, doesn't even call you on time and if you have another question then interrupts you because - has other patients. I had to go private. I am very dissatisfied and disappointed with these doctors

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Responses

Response from Cranbrook Surgery 2 years ago
Cranbrook Surgery

Submitted on 28/02/2022 at 16:55
Published on nhs.uk at 19:55

Dear Patient,

Thank you for your feedback. It is very valuable to us, as your comments enable us to improve our service.

We are sorry you feel this way and that you had faced this encounter by previous staff at the practice, please be reassured that we have made changes in staff and management over the last year in order to provide a better and more professional care service to our patients so please do give us an opportunity to look into this. If you are still facing any difficulties, please can you kindly contact the practice on 02085547111 so we can assist.

Management Cranbrook Surgery

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