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"Lack of understanding"

About: Golden Jubilee National Hospital / Cardiac Surgery University Hospital Monklands / Cardiology/Coronary Care Unit (Ward 18)

(as the patient),

After several weeks in Monklands hospital ( and a day in Hairmyres) for investigation of breathlessness -, it was discovered that my aortic stenosis was worse and that I also had some heart artery damage.   I have undergone X-ray, MRI, echocardiogram, angiogram, respiratory testing, blood testing, urine testing. I was referred to the Golden Jubilee with the prospect of surgical intervention, outlined by Monklands and by Golden Jubilee. I have been carefully isolating myself for six weeks to ensure I caught no infection ( I am Covid vaccinated and dental checked)   it came as a complete shock today to find that the surgery will not go ahead as anticipated and I am being returned to the care of the consultants at Monklands hospital with absolutely no idea as to when I will be seen. I am totally stressed out, worried constantly about my health and feel as if I am being labelled as a Munchausen sufferer, when in fact I am living my days in fear. I cannot understand all the delays, talks at cross purposes, promises which do not materialise, when I have done everything to keep myself in best health under the circumstances. I am alone and feel unwanted by the medical profession.  

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire
Submitted on 12/05/2021 at 15:38
Published on Care Opinion at 15:38


picture of Jean MacDonald

Good afternoon Stiffy

Thank you for sharing your experience whilst an in-patient at University Hospital Monklands.

It would be helpful if your could contact my Patient Affairs colleagues so that we can understand the issues in more detail. Therefore I would ask you to call our Patient Affairs team on 01236 713065 for further discussion.

kind regards

Jean

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Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 2 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee
Submitted on 14/05/2021 at 12:33
Published on Care Opinion at 12:33


Dear Stiffy,

Thank you for speaking with me on the telephone this morning. I do hope our conversation has helped alleviate your concerns somewhat. If I can be of any further help, please do not hesitate to contact me on 0141 951 5951.

Regards
Paula

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