18 months on and this practice is still using Covid-19 as an excuse for a poor service which is exhibited by difficulty in contacting the surgery and the near impossibility of actually seeing a doctor.
On Tuesday this week, following a bank holiday, I tried all day to contact the surgery. Not only was there no response, my calls were cut off.
I had to resort to the 111 service who thoughgt my condition serious enough to send an ambulance to take me to hospital. In hospital I was advised to see a cardiologist soon. I have to arrange this via my GP practice. regrettably.
On Wednesday, pursuing this advice, I eventually managed to contact the surgery who told me I have to visit at 8 a.m. to arrange a subsequent telephone consultation.
Relating this saga to the doctor, I was told that the hospital discharge letter could not be found and I now have to photograph my copy and e mail to them. What a shambles.
I have no idea when I shall eventually receive some appropriate medical care outside of an already overburdened hospital A&E system.
This situation is ridiculous and this practice is failing to deliver adequate medical care to patients.
"Very difficult to obtain medical care"
About: Ritchie Street Group Practice Ritchie Street Group Practice N1 0DG
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