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Care Opinion

Just awful

Story from nhs.uk

"Just awful"

About: Coventry And Warwickshire Partnership NHS Trust

Every time I’ve come (maybe 5 times so far?) I’ve had a terrible experience somewhere along the line - whether it’s been rude nurses on reception or at the pharmacy (who especially stand out considering that nurses are usually the best and most helpful part of the whole hospital experience!) to every single doctor being dismissive, stubborn and/or selectively deaf, I dread having to come into any hospital in this trust because I just KNOW it’s going to be awful every time. I used to stroll in to my appointments happy and hopeful but alas, these days are now gone. I am going to do everything I can to avoid coming this way again in the future.

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Responses

Response from Tracey Griffiths, Coventry and Warwickshire Partnership NHS Trust 2 years ago
Tracey Griffiths
Coventry and Warwickshire Partnership NHS Trust

Submitted on 10/05/2021 at 14:37
Published on Care Opinion at 17:01

Thank you for taking the time to leave your feedback. We are sorry to hear how your experience has left you feeling. We will ensure your feedback is shared with the manager as we take all feedback very seriously and use it to continually improve.

It would not be appropriate for us to discuss your personal situation in detail online, but if you would like to provide further feedback, please contact our Patient Advice and Liaison Service (PALS):

Patient Advice and Liaison Service

Coventry and Warwickshire Partnership NHS Trust

Wayside House

Wilsons Lane

Coventry CV6 6NY

Telephone: 0800 212 445 (Freephone) or 024 7653 6804

Email: PALS.Complaints@covwarkpt.nhs.uk

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