After my poor GP was unable to replace my contraceptive coil at the surgery, I was referred to the Sexual Health team at NHS Fife. This was daunting, as I had just had an uncomfortable procedure (not GP's fault!!!) and knew that worse was to come at this appointment.
I saw Sue the doctor and a lovely NA (can't remember her name, sorry) who made me feel very relaxed and at ease. Although she tried, despite various different methods, she too was unsuccessful. I knew she would be annoyed she hadn't managed, but she never showed it or made me feel it was anything I had done. We had a very inclusive discussion about what to do next, and a plan was made to have one more go with a different doctor, but with a fall back plan.
Seeing the whole me
I met doctor Katie and NA Lynne who were again both lovely and reassuring. After several attempts, we had success! I was so relieved and desperate to go, but Katie took the time to make sure I understood the aftercare and long-term plan.
Everyone in the department was kind, non-judgemental and the atmosphere was professional, but welcoming - extremely important in this department as the people who use their service do so for such a wide variety of reasons, and are often reluctant to engage with healthcare services of any kind.
Staff attitude
Thank you
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