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Care Opinion

Virtual Service

Posted By defenderzx84

"Virtual Service"

About: Southern Health & Social Care Trust / Virtual Visiting Service

(as a relative),

Mum suffers dementia & was taken to hospital without anyone from her family allowed to accompany her despite of requiring 24/7 one to one care which has been provided over the past few years at home. With hospital staff only having limited time to communicate daily, the virtual FaceTime has been the main point of contact For the family to see how mum is doing & look in on her.. It has been really reassuring for the family to be able to see her & the staff involved have been excellent at trying to communicate to mum that we are talking to her as see doesn’t understand the technology. An excellent service which we as a family really appreciate. Thank you

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Responses

Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 10/05/2021 at 09:08
Published on Care Opinion at 09:08

picture of Mairead Casey

Good morning

Thank you so much for taking the time to share your experience of the new Virtual Visiting Service in Southern Health and Social Services Trust. We recognise how difficult it is for families at the minute with the restricted visiting guidelines in place due to Covid 19. This new service has been established to try to support families and patients during this time and your story just lets us see how the important the service is to you and your mum.

I have personally shared your lovely comments with all the members of the Virtual Visiting Team. It is so reassuring for us to read that they are "excellent" at trying to communicate with your mum. They are so pleased to receive this feedback.

Kind regards

Mairead Casey

Patient and Client Experience Facilitator

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