"Impossible to get an appointment"

The new web based appointment system seems designed to stop you seeing a GP! The interface is user unfriendly and far too many convoluted and non-specific questions end up with you clicking out. I finally resorted to calling the 'call handler' who called back hours later. I was told I would be sent a text. Text finally arrived 4 days later saying a 'clinician' would review my details in 2 weeks time. Then immediately after this I received a text saying my 'case had been resolved and closed'. Great job. On top of that, the request for a routine smear test that I was able to ask for on line has never come through. I was going to visit the practice in person to sort this out, but have decided to switch practices instead. Far easier. Sadly, it feels like they are trying to run it like a US privatised system but without the sophistication and customer service of a genuine private service. It shouldn't be this way. A simple call to a practice and talk to a receptionist to book an appointment is how it used to work and there was never a problem.