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"Daughters Care in Children’s Ward"

About: Forth Valley Royal Hospital / Children's services

(as a parent/guardian),

My daughter was brought into Forth Valley children’s ward at around midnight. She is eight weeks old. We were concerned about her well being as she had not been herself all day and had suddenly come out in a rash, which was seemingly viral. After observing her, one of the paediatricians advised us that she was perfectly well and we could get her home in the coming hours. The senior paediatrician, observed her and also said our daughter seemed fit and well but would need observed further and possibly kept overnight. My partner queried, as the other doctor said our daughter could go home, and said we’d rather take her home to be in her own comfort. The tone suddenly changed and the doctor (very condescendingly) said that it would be against medical protocol and they’d have to phone the police on us. I understand that if we forcibly took our daughter if she was ill then that would be against medical practice, however my partner only stated he would prefer her to be at home where she’s comfortable because there was no posing risk to her health. This reaction from the paediatrician was so out of line and caused me to have severe anxiety over the situation. This isn’t how new parents should be spoken to by health professionals. The escalation of the situation on their part, while holding our daughter like they would take her from us, was out of line . I’d rather take my daughter to Royal Sick Kids in Edinburgh than return to be dealt with like that again. 

Responses

Response from Gail Bell, Deputy Head of Midwifery, Women and Children, NHS Forth Valley 6 days ago
Gail Bell
Deputy Head of Midwifery, Women and Children,
NHS Forth Valley
Submitted on 03/05/2021 at 12:29
Published on Care Opinion at 12:29


Dear ConcernedMum94

I hope your little girl is keeping better. What a worrying time for you and your partner especially with her being so small.

I was sorry to read about your experience in Children’s Ward. At such an anxious time, it is our expectation that all staff are caring and compassionate. I apologise that this was not the case for you and your family.

I have discussed your posting with my colleague who is the Manager for the ward and she is keen to follow-up with staff but would need some details. We wondered if you would be happy to contact her so that she can ensure these behaviours are addressed promptly. Her email is karen.macfarlane@nhs.scot.

Hopefully your little girl has fully recovered and back to her normal self.

Kindest regards

Gail

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