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Care Opinion

Staff were so kind and friendly

Posted By Marmm43

"Staff were so kind and friendly"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

Recently I had a sudden unplanned visit to our local hospital. I just wanted to say a huge thank you to everyone involved. The ambulance came within minutes and the crew were wonderful, keeping myself and family calm and informed. When we arrived at the hospital I was seen very quickly and all the nursing staff were so kind and friendly as were the porters, x ray staff, junior doctors and consultants. It was a Saturday afternoon busy as usual and appeared short staffed but I could not have received better care and attention. Thank you all very much NHS. 

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Responses

Response from Euan Elder, Digital Engagement Officer, PEPI, NHSGGC 2 years ago
Euan Elder
Digital Engagement Officer, PEPI,
NHSGGC

Submitted on 27/04/2021 at 14:42
Published on Care Opinion at 14:42

picture of Euan Elder

Dear Marmm43,

Thank you for sharing your experience. It’s very kind of you to thank staff after your sudden trip to hospital. I hope you’re recovering well.

I’m delighted every member of staff was kind and friendly, and you couldn’t have received better care. It’s great to hear that we always maintain a high level of care no matter what circumstance we’re in.

I’m thrilled to pass your story on to staff in A&E, as I think they will each take comfort in your kind words.

Kind Regards,

Euan

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Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/04/2021 at 08:50
Published on Care Opinion at 08:50

Dear Marm43

Thank for taking the time topost your Feedback here on CareOpinion.

I am sorry to hear you have had to make use of our services and also the wider NHS. However it is lovley to read about the wonderful care given by everyone involved in looking after you. I hope you are feeling much better and are on the road to recovery.

I would really like to pass on your kind words to the crew who attended to you. If you would like me to do this for you, please may I ask you email our team at sas.feedback@nhs.scot with your name, address, date and rough time of when we attended to you. It would really helpful if you make refernce to your CareOpinion username which will allow us to link up with this story

Thank you once again

Best Wishes

Lesley

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