Today I had to go to West Cornwall Hospital in Penzance for an endoscopy and colonoscopy. I am 53 years old and have been very fortunate in never really having had a hospital procedure, so I was both apprehensive and tearful about having to have 2 procedures at the same time.
It was a challenging morning for me but the team at West Cornwall Hospital were fabulous. I was greeted and taken care of before the procedure by Amanda (nurse). She went through the pre-procedures thoroughly but sensitively. She was training Nick (care assistant) at the same time and it was no problem having him there as he was so nice and unobtrusive.
Being listened to
Staff attitude
Once I was taken through to the doctor (Joy) and the 2 nurses, I was feeling a bit overwhelmed at the beginning but they were so kind and considerate. They brought a lovely sense of normality & humour to the 2 procedures and I was involved the whole way through. They were so professional
Treatment
Staff skills
My after-care was just as good and Anne (a very experience care assistant, I think ) and Nick took care of me again and it was lovely to see Nick learning from Anne & Amanda who were very supportive of him. . At the end, I was escorted by Amanda back to where my husband was waiting
Team work
Explanations
We couldn't have asked for a better standard of care. God bless the NHS!
"The care I received for an endoscopy and colonoscopy"
About: West Cornwall Hospital (Penzance) / Gastroenterology West Cornwall Hospital (Penzance) Gastroenterology TR18 2PF
Posted by Tilly G (as ),
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