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"Facilitation of overdue routine operations"

About: Brookvale Practice

I requested my second covid jab being brought forward as my cataract operation falls exactly on the 77 day between jabs on 7 May. At my pre-op I was advised to ask if I could have the jab earlier as you have to wait 7 days or so before you can have the procedure. I rang the surgery on 14 April to be told someone would ring me back, they didn't so I rang again on 16 April to be told to ring next week. I rang on 19 April to be more or less told my request was not important enough and the person designated to ring me was too busy and didn't I realise there was a world pandemic going on. I was totally disgusted at being so patronised by a receptionist and told her so. I have had to wait over a year for this procedure and it's been cancelled 3 times due to covid. I thought GPs were supposed to facilitate routine surgery backlogs. I am not requesting special treatment just my second jab being brought forward to enhance my resilience to covid whilst I hospital and I doing so give me confidence. I am so disgusted I have emailed my MP to look into the matter in general as I am sure other patients are in the same position.

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Responses

Response from Brookvale Practice 3 years ago
Brookvale Practice
Submitted on 21/04/2021 at 13:56
Published on nhs.uk on 22/04/2021 at 18:03


Dear Ms Reid Thank you for taking the time to leave your feedback. I am are very sorry to hear that you feel we have not met your expectation on this occasion. Please contact the me as soon as possible to discuss your experience to and to enable me to investigate the matter further. My working days are Monday - Thursday 9.00am -6.00pm. Kind Regards Dawn Jackson Practice Manager

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Response from Brookvale Practice 2 years ago
Brookvale Practice
Submitted on 28/04/2021 at 14:33
Published on nhs.uk at 19:33


Thank you for taking the time to leave a review. I am sorry that you feel we have not met your expectation on this occasion. Please contact me at your earliest convenience to discuss your concerns and enable me to investigate further. Kind regards Dawn Jackson Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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