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Daughter's appointment

Posted By requirementsc85

"Daughter's appointment"

About: Solihull Hospital / Breast surgery

(as a parent/guardian),

My daughter has waited 6 mths for a breast appointment after discovering a lump. We were then given an appointment in Solihull we live in Erdington. The appointment letter gave us no map no advice on how to get to the hospital.

We read the letter which clearly stated she could have someone attending with her.

After finally finding our way via train and on foot, we arrived to be told I could not accompany her despite the letter saying i could. Staff were not apologetic at all, muttering something about having told them to change it.

I have now spent money on getting here via public transport that I didn't need to...and my daughter has had to go through an anxiety provoking appointment with no support. 

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Responses

Response from Solihull Hospital 2 years ago
Solihull Hospital

Submitted on 29/04/2021 at 12:43
Published on nhs.uk at 19:52

Thank you for taking the time to provide feedback about Solihull Hospital, Birmingham. We are sorry to hear the concerns you have regarding your experience with your daughter’s appointment at the Breast Clinic and the poor patient experience you both received. In order for senior hospital staff to look into your concerns in more detail we need to know a little more about your daughter. Please make contact with the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action. Please be aware that we would require a patient’s written or verbal consent for information to be shared with a family member.

Kind Regards

Patient Experience Team

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