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My dear Dad

Posted By JamesR

"My dear Dad"

About: North Devon District Hospital / Cardiology North Devon District Hospital / General medicine

(as a relative),

My Dad had a heart attack last year but his heart became progressively weaker from the beginning of 2021. The nurses that gave Dad care whilst he was at home were amazing (couldn't have done more) and also the nurses and doctors whilst he spent his final week or so in North Devon District Hospital were the most caring and attentive I have ever come across. My family has not really had the need to rely on the NHS until now but they were all amazing. They cared for my Dad as if he were their own 

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Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 3 years ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 22/04/2021 at 09:02
Published on Care Opinion at 09:02

picture of Lisa Townsend

Dear JamesR

Thank you for your feedback and I am sorry for your loss. It is lovely to hear you describe the staff caring for your Dad 'as if he was their own' and I am glad that you and your family have found the NHS supportive in your time of need, this is what we would wish for.

Our staff always appreciate feedback such as this and I would like to be able to pass this on to the teams involved. Would you be able to let me know the community district team that was involved and also the ward? You can send this to me personally if you would prefer on lisatownsend1@nhs.net. This will enable me to ensure the staff receive your thanks.

Thank you again for taking the time to leave us feedback on Care Opinion - it is appreciated.

Best wishes

Lisa

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