"Gratitude"

On April 14 my husband and I had to wait five hours for hospital transport after an appointment at the Neurology Clinic on the first floor. My husband is nil by mouth and needed a water flush. The Senior Sister quickly organised this and regularly asked if she could do anything for us. The receptionist told us that our driver was lost somewhere in the building and went to search for him and eventually found him on the tenth floor. He was very apologetic. The two members of staff mentioned went more than the extra mile and I would like to commend them both. I would like to add that in my opinion the kindness and concern of the Senior Sister was outstanding and brought out the best in all her staff. She is a credit to the NHS. As we left, the receptionist gave me a bag with a sandwich, juice and orange for our journey back to my husband's nursing home. He had clearly enjoyed the whole experience after being in his room 24/7 for most of the last year.