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Brilliant care

Posted By davec52

"Brilliant care"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Royal Derby Hospital / Cardiology Royal Derby Hospital / Emergency department

(as a service user),

I was brought into hospital via ambulance on March 24 th this year having suffered shortness of breath and chest pain. The ambulance staff once they got to me were fantastic dealing with me and supporting me until I arrived in A&E, where the staff were again very supportive.  I was eventually moved to ward 408 whilst awaiting an angiogram me. Due to my type 2 diabetes this was delayed a few days to allow certain medications to clear from my body and the following Monday I was taken for my angiogram.  Unfortunately I went into VF whilst undergoing this and was therefore kept on the CCU until Thursday of that week before being returned to 408.  

I have received excellent care and support on the ward since my return and would like to pass on my thanks to all of the nurses and health care assistants on both ward 408 and the CCU. Especially nurse JOLLY and care assistant Mary.  

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Responses

Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 2 years ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 28/04/2021 at 10:30
Published on Care Opinion at 10:37

Dear davec52,

Thank you for taking the time to share your kind words with us. We do hope you are feeling much better now and we are delighted to hear that our ambulance crews were able to help you in what must have been a scary time for you. We are very proud of my ambulance crews. If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

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Response from Kerry Than, Complaints and PALS Lead, University Hospitals of Derby and Burton NHS Foundation Trust 2 years ago
Kerry Than
Complaints and PALS Lead,
University Hospitals of Derby and Burton NHS Foundation Trust

Submitted on 29/04/2021 at 11:19
Published on Care Opinion at 11:19

Good morning

It was very kind of you to take the time to write to the hospital; we are pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Ward 408 and the CCU.

We will forward your kind comments to the managers for these departments to share with all their staff.

Thank you again for taking the time to write into the hospital, it is appreciated and we hope you are feeling much better.

PALS(Patient Advice and Liaison Service).

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