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left all night with no pain relief and no water

Story from nhs.uk

"left all night with no pain relief and no water"

About: Royal Blackburn Hospital

I was taken by ambulance because my Rhuematoid pain had become

unbearable and it was painful to breathe. I desperately needed strong pain relief. I didnt get any all night and was crying in pain all night. got some oramorph at breakfast time and was taken to Ambulatory care. again was left with no pain relief and a consultant who would not listen. she was concerned i had a blood clot and i accept that, but refused to consider what I was saying. no one ever seems to understand how bad Rheumatoid pain can be. Also I could have done without the sarcastic comments from one of the ambulance team. I have had excellent care from these departments previously and I don't make this statement lightly. It was an awful experience and I came home in a bad way and traumatised. I had to fight to get a gp appointment but eventually did thankfully. Feeling very let down.

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Responses

Response from Royal Blackburn Hospital 3 years ago
Royal Blackburn Hospital

Submitted on 19/04/2021 at 09:43
Published on nhs.uk at 19:49

Thank you for taking the time to share your feedback on the NHS Website regarding your recent visit to the Emergency Department and Ambulatory Care Unit at Royal Blackburn Teaching Hospital due to Rheumatoid pain.

We are sorry to learn of your experience and will ensure that your feedback is brought to the attention of the senior staff for the department.

If you would like to provide further information about your experience, you can contact the Patient Experience team. You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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