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Atrocious reception staff

Story from nhs.uk

"Atrocious reception staff"

About: Hampton Medical Centre

You are unlikely to ever be given an appointment with the doctor - oh unless you manage the task of convincing the reception staff (who think they are medical professionals) that you are worthy of being given a slot. I’ve been going here for over 10yrs and I can tell you it’s appalling behaviour of the staff. The local residents use this surgery not through choice but convenience and must suffer the rude staff. It’s also incredibly disappointing that the doctors who are of mild and nice temperament do not do anything to take this feedback on board. The reception staff are rude, dismissive and incredibly unprofessional.

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Responses

Response from Hampton Medical Centre 3 years ago
Hampton Medical Centre

Submitted on 19/04/2021 at 12:24
Published on nhs.uk at 20:01

Dear Sir/Madam

We are indeed very sorry to hear that you have had negative experience at our Practice. We strive to help and serve our patient population in the best possible way we can. As you have been our Patient for 10 years or so we are pleased that you continue to be our patient and hope we can turn your negative experience into a positive one. Please feel free to talk to me about your experience so that I can investigate the matter in detail and hopefully can resolve the matter in an amicable way. We welcome your feedback so we can improve our services. Thank you.

Practice Manager

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