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Care Opinion

Attendance at Day Procedures Ward

Posted By Patient 73

"Attendance at Day Procedures Ward"

About: South Tyrone Hospital / Day Procedure Unit South Tyrone Hospital / Gastroenterology

(as a service user),

I attended the Day Procedures Unit in March and April 2021.

As a former senior staff member in the Health Service I would have a detailed knowledge of sevices and the standards of care required for an effective service.

My treatment consisted of IV Infusions for Ulcerative Colitis.

My overall impression of the facility and standards of nursing care were excellent.

The environment was bright and spacious which was conducive in itself. Care began punctually on each occasion as planned. The nursing staff demonstrated a high level of competence. They were professional at all times, pleasant and friendly. Any questions I had about the treatment were answered clearly. Health and Safety practice was also of a high standard, especially with the current Covid situation. I noted that two Open University student nurses on placement were very well supported by nursing staff.

In conclusion, my impression was of an excellent facility with excellent nursing staff

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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust

Submitted on 29/04/2021 at 09:02
Published on Care Opinion at 09:02

picture of Christine Armstrong

Dear Patient 73, thank you so much for taking the time to tell us about your recent experience at the Day Procedures Ward. It is reassuring to read that your overall impression was that this is an excellent facility. It is also lovely to read that you found the nursing staff to be professional, friendly and helpful and were providing a high level of support to the nursing students. I will ensure that these comments are shared with the nursing staff, who I know will be very appreciative of them.

Our staff have worked exceptionally hard during the COVID pandemic to ensure the safety of patients, so to know that you, based on your experience as a senior member of the Health Service, found health and safety to be of a high standard, provides a great assurance for us.

I hope you keep safe and well during this time and that your ongoing treatment will be effective

With best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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