"Attitudes of Staff"

I have been waiting years on surgery which has been cancelled multiple times this year. Having had to call my surgeons secretary at Musgrave Park to ask questions regarding medication and other problems I have been having, this person has made me feel even more ignored and as if I am a major inconvenience to their life. To have such a patient centred role this was the most unhelpful and rude interaction I have ever had with a person on the phone within the NHS. Quite frankly patients who are being denied treatment deserve better.  

Since writing the above, I am so reassured to know that not all staff are that rude. 

I was speaking with Julieann (Mr Connellys secretary in the RVH) and she was amazing. She went above and beyond to find out the information I needed. She was so nice and patient. She went to a lot of effort to gather the information and double check and took my phone number to call back if any thing was wrong. Her attitude and helpfulness were top notch, very reassuring.