"Lovely receptionist"

I called the Lawson Practice this morning and spoke to a lovely receptionist. I don't wish to disclose her name. She was very polite, friendly and professional whilst she was dealing with me and considering that I was upset when I rang I thought she dealt with me exceptionally well. Receptionists are at the forefront of a practice and should ensure that they remain professional, listen to their patients cares and needs and ensure that they are looked after well in which the receptionist I am talking about done all of the above. She made me feel very comfortable. She has very good listening skills, nice calm pleasant voice and so by her being this way I was calmed down instantly and she also professionally booked two appointments for me whilst dealing with me being upset. Excellent receptionist! !