This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Inadequate inexperienced uncaring

Story from nhs.uk

"Inadequate inexperienced uncaring"

First experience with S2W after being referred by mental health team and GP.

Phone assessment conducted by someone in training clearly inexperienced with my issues raised.

After conducting a very limited questionnaire that didn't cover half the problems they had to hang up and contact their supervisor while I was in a suicidal state, and even they admitted they were concerned for my safety.

Called back half an hour later to be told it was too late in the day at 4:45pm for their supervisor to be bothered with it and they would come back with a response two days later and told to "keep myself safe until then"

Find out tomorrow what the outcome is but not holding my breath and only expect another automated sounding apology to this review.

Shocking service making things worse for people already at their lowest, 20+ years of anxiety, depression and PTSD has taught me the NHS hasn't got a clue how to handle mental illness.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sedman Unit 3 years ago
Sedman Unit

Submitted on 23/04/2021 at 15:42
Published on nhs.uk at 17:43

Dear Anonymous,

I’m sorry to hear that your experience has been a negative one, it’s clear from your comment that this was a distressing experience for you and you have suffered for some time.

Steps2Wellbeing is a Primary Care Psychological Treatment service, designed to deliver treatments for anxiety and/or depression difficulties that are mild to moderately severe in nature. Given the chronicity and severity of your difficulties, it appears that there is some question about how to best meet these needs at the time of your review, I am taken to understand that you were awaiting a response of what options may be available to you? I hope that there has been some resolution.

If you would like to discuss your concerns directly by either calling me on 01202 399506 or through the PALS (Patient Advice and Liaison) service – contact details - PALS FREEPHONE 0800 587 4997 or email dhc.pals@nhs.net

Kind Regards Morad Margoum Senior Service Lead (Urban/East Dorset) Steps 2 Wellbeing

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k