"extremley disappointed"

Since amalgamated the three surgeries, the care of the patience has dropped from first class to very poor. for example my wife returned from Q.A.H after having a procedure with the instructions to have the wound checked and re-dressed by our surgery. In order to do this I spent 20 mins on the phone to get a nurse appointment. I was told that there were no appointments available for a week. I was then directed to another practice.

Under the old system appointments were held back for emergencies. This is just the latest of a long list of unsatisfactory experiences.

When it was the highlands practice we were proud to be registered there and used to tell others of our good experiences.

However after over thirty years with this practice wil feel it has almost hit its lowest ever level.