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"Awful"

I would not recommend this service to anyone suffering from complex mental health issues. My therapist said every single session that she couldn't understand me, and it seemed she just didn't know what to do with me. I feel like this further traumatised me, instead of helping me like it should have.

You get 6-8 sessions I think, and then you're on your own. I made it to four but the therapist was so dismissive and unhelpful I stopped going. You can reapply after the set number of sessions, but the wait list was nearly a year when I went there, as I applied in 2018 and didn't get any therapy until mid 2019.

The therapy type was also particularly unhelpful for complex trauma, I was offered CBT which is not the best for the symptoms I was experiencing. I also found the questionnaire about suicide to be quite ridiculous, as this was to be filled out before each session.

All in all, an awful experience, I'm finally in a position where I'm able to afford therapy privately, and I feel like I'm having to pay now to rectify the mistakes of the incompetent therapist at this mental health service.

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Responses

Response from Claire Holland, Administration Manager, Nottingham City & County, Let's Talk Well-being Service – IAPT 3 years ago
Claire Holland
Administration Manager, Nottingham City & County,
Let's Talk Well-being Service – IAPT
Submitted on 15/04/2021 at 12:10
Published on Care Opinion at 12:10


Dear Shannon,

I have read your review on NHS.UK. I am really sorry that this has been your experience with Let’s Talk Wellbeing. This is not the sort of experience we would wish for any of our service users.

I note that you have been left feeling further traumatised after feeling like the therapist couldn’t understand you, with no choice but to end your treatment and seek support from a private therapist.

Unfortunately I am unable to tell which service you accessed within the Let’s Talk umbrella and would welcome the opportunity to discuss your concerns with you in more detail to help us improve our service.

If you feel you want to contact us, you can call me on 01159691300 ext 14596

Kind regards,

Claire

Claire Holland - Administration Manager

Let's Talk Well-being Service – IAPT

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