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Excellent friendly staff

Story from nhs.uk

"Excellent friendly staff "

About: Pontefract General Infirmary

I went for a MRI scan on a Saturday. Upon arrival the receptionist was a lovely friendly lady. The radiologist was also kind and put me at ease. We had a good laugh at the end. She said no one had ever kept so still as I did, not even a finger moved. A well deserved giggle in these times. You have an amazing girl there. The only negative thing would be that you have to remove fentanyl patches under the mri. I’m not sure if that is the same for other patches, such as morphine or birth control patches. The information should be given in the letter so patients can carry new ones with them to apply afterwards. I’m am lucky as I have morphine liquid to take when I need it, so I had it to push me on until I got home. Apart from that it was a pleasant visit. The hospital was lovely and clean which was reassuring especially in these times.

Thankyou for taking care of us I for one appreciate everything that you do.

Keep Safe & Stay Safe

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Responses

Response from Pontefract General Infirmary 3 years ago
Pontefract General Infirmary

Submitted on 14/04/2021 at 13:22
Published on nhs.uk at 21:15

Thank you for taking the time to post your comments regarding your recent experience.

It is clear from your posting that the radiologist made sure that your whole experience was positive. Staff strive to ensure our patients receive excellent patient experience each and every time. I will share your kind words with the team as they will be so pleased to know what a positive impact staff have on our patients.

Thank you for your helpful suggestion with regards to updating our patient information leaflet. I will make sure the manager of the service is aware of your helpful comments.

Thank you again and I wish you well.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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