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Unacceptable delay

Story from nhs.uk

"Unacceptable delay"

About: Hexham General Hospital

Travelled 2 hours for a 12,30 appointment. Actually saw the consultant more than two hours later. No accidents or emergencies, just told that's how they do things. No other organisation could survive treating people like this. It's not rocket science, it's simple courtesy and efficient time-keeping. It's almost like your staff are begging to be privatised.

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Responses

Response from Hexham General Hospital 3 years ago
Hexham General Hospital

Submitted on 15/04/2021 at 11:34
Published on nhs.uk at 20:05

Dear Terry,

Thank you for making us aware of your recent experience at Hexham hospital. I am sorry that you experienced such a delay for your hospital appointment. We would like to look into this for you.

We would be grateful if you could continue to work with us by emailing us at patient.experience@nhct.nhs.uk with your home address and date of birth. This will allow us to access the details of your appointment to see if we can find the cause of the delay.

Thanks again for bringing this to our attention, we look forward to hearing from you.

Kind regards,

Tracy Bruce

Head of Patient Experience

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