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"Fantastic hospital"

About: Hexham General Hospital

I came in for a full hip replacement, I was very very nervous as I hate needles and knew would have to have a spinal for my operation, the staff on ward 3 were fantastic, keeping me calm explaining everything that was going to happen and at what time,you also get your own room which lessened the nerves a bit more. The operating staff took me in knowing how nervous I was about the spinal and couldn't of been more supportive and was over and done in 5 minutes, next thing I remember is being wide awake and on way to recovery. Had a bit of a bad night with scatica but the nurses were great and didn't lose patience with me when I needed abit help in bed to move to get comfortable every couple of hours. All in all if I ever have to have another operation no matter what for I hope I get to choose this hospital, best hospital I've been in for the care of the staff, the friendliest, cleanest and food, would never be nerves again if went here.

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Responses

Response from Hexham General Hospital 3 years ago
Hexham General Hospital
Submitted on 15/04/2021 at 11:33
Published on nhs.uk at 20:05


Dear Karen,

What a lovely review, thank you so much for taking time during your recovery to share your experience. I am pleased it was a positive one for you.

It is particularly reassuring to read that you felt so supported at every stage of your surgical journey. I do hope you are recovering well with your new hip.

I will share your review with the team on Ward 3 at Hexham hospital, I am sure they will be very humbled. I will also share your comments about cleanliness and food to our estates and facilities team.

All the best with your recovery, I hope it’s a speedy one.

Take care,

Tracy

Tracy Bruce

Head of Patient Experience

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