"Terrible practice"

This surgery never answers the phone and when you goto the surgery in person they say that they are receiving a large amount of calls, this is a lie I called on the 12/4/21it took over 8 minutes to answer.. when they did answer, I asked them why it took so long to answer a call, I was told they have more than one call this is also a lie as they only have one number and so switch board.. when challenged they hang up because they can't handle complaints...