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Shocking impossible to get an appointment!

Story from nhs.uk

"Shocking impossible to get an appointment!"

About: Chapelford Medical Centre

Phone line always engaged unable to get in touch, when do get through to the reception, told to either visit the walk in centre or to submit an eConsult, to then receive a text message to say eConsults are no longer being accepted!

I question if the surgery actually has enough GP's to cope with the amount of people requiring appointments? There never seems to be any appointments available, despite the pandemic!

I'm seriously considering changing surgeries for the whole family, however, I don't see why we should be inconvenienced by having to re-register to a surgery that is not within the locality, just because Chapelford surgery are unable to manage their appointment system and/or have sufficient GP's available for patients?

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Responses

Response from Chapelford Medical Centre 2 years ago
Chapelford Medical Centre

Submitted on 13/06/2021 at 19:03
Published on nhs.uk at 21:55

I am very sorry to hear about your experience at our Practice. In recent weeks we have amended how the reception and admin teams operate to support access to the Practice via telephone. Between the hours 08:00 - 09:30 all admin/reception staff members answer the phones for appointments and enquiries. After 09:30 two reception staff members answer the phones. This is due to the need for admin staff members to carry out clinical admin duties. We are currently trying to further improve telephone access for patients to the Practice and we are confident these improvements will have a positive impact on patients over the next six weeks.

Due to staff members absence over the last six months we have had to utilise Locum GP's and Advanced Nurse Practitioners. However, following a review of staffing requirements we are in the process of recruiting both clinical and non-clinical staff members to support improvements in the Practice.

Interim Practice Manager

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