"Terribly Managed Practice After Merger. "

Having been a patient of this surgery for the past 10 years, it pains me to have to leave this review.

Firstly, since merging surgeries with another local one, patient care has gone completely out of the window. Once there was personal service. Now patients are treated like a number. I fully embrace technology but one should not rely on it to deliver service of this nature. It leaves care very impersonal. Not what I expect from my GP surgery. Call wait times have been in excess of 15 minutes due to lack of staff and the receptionists that do answer the phones seem more like uncaring robots, desperate to get you away from an appointment with your doctor and give cold responses to concerned patient questions about their health care. One might come to the conclusion that the practice manager is more structured to the ‘get em in, get em out’ approach and leaves patients not wanting to call their GP. In my opinion, the practice patient size is way too big and staff size too small to offer any personal health care and it is affecting their service on the whole. The doctors I have seen at the surgery on the whole have been good but the ‘front of house’ staff and sheer size of their surgery needs to be addressed in the very near future. It appears this surgery is more about money than delivering good quality patient care.