This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Restored my faith in the NHS"

About: William Harvey Hospital (Ashford)

I had to have a short 5 day stay in Kings B ward in late March and I was so impressed by the standard of nursing care I and all the patients received. The nursing staff were cheerful and happy and really couldn't do enough for all their patients. One nurse, in particular, was exceptionally caring and thoughtful - going out her way to find hearing aid batteries for one patient and saving a longed for egg sandwich for another. Small things in themselves but it means so much when you are not feeling your best. Acts like this make the difference between standard and excellent nursing. I would like to name and praise her and other individuals but I see from the guidelines I am not allowed. For years I have had a cynical and pessimistic view of the NHS but King B ward has restored my faith.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from East Kent Hospitals University NHS Foundation Trust 2 years ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 01/06/2021 at 18:08
Published on Care Opinion on 02/06/2021 at 11:51


Thank you so much for your praise of King's B ward and for taking the time to feedback to our Trust. We will ensure your kind words are pass to the matron and ward manager for the ward, to cascade out to the staff.

We are especially pleased this has restored your faith in our care and treatment.

Opinions
Next Response j
Previous Response k